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Support Hours
9:00 am - 5:00 pm
Central Time
Monday-Friday
(920) 336-8937
For sales questions or order
inquiries our e-mail address is:
sales@ footagehouse.com
Single royalty
free
stock footage clips:
Royalty free high definition stock footage:
Royalty free high definition stock footage:
Royalty free high definition stock footage:
Royalty free
stock footage collections:
For previews
Apple QuickTime
player required.
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Footagehouse Frequently Asked Questions
Q. How long are the clips? Are they pretty much the same length as the
demos and previews?
A. Clip length of the demos is exactly the
same as that of the higher quality broadcast resolution clips.
Q. I tried to click on the pictures on our web site to see some demo footage,
but it will not play.
A. You need to have
Apple QuickTime installed to preview the demos.
Q. I am trying to download (and save) some demos for a rough cut. Any
suggestions?
A. You must have
Apple QuickTime Pro
installed in order to save the demos to your computer. Click on the demo you
want to get, let it play in it’s entirety and then right click on the video and
select “Save as QuickTime movie…” and browse to where you would like to save the
.mov file to. If you are using a MAC (with OS X) with a one-button mouse you can
hold down the Control key to get to the “Save as QuickTime movie…” option.
Q. I have found a collection that I want to buy, is it available in PAL
format?
A. Unfortunately, no, however if you wish to convert
to PAL it is possible, but we cannot be held responsible for the results.
Q. I have another footage company will you swap links with me?
A. No, we do not swap links with other companies.
Q. I wrote an article about X subject feel free to use it on your website.
A. No thank you, we get many requests of this
nature.
Q. How do I order a collection?
A. Look for the BuyMe buttons located on that
collection page. Credit card processing is done via our affiliate Wrightwood
Labs.
Q. Do you offer demo reels (disks)?
A. Not at this time, however, we have a web page set
up so you can view some full resolution demos on our
Demos page.
Q. How quickly can I get my order?
A. We ship via FedEx overnight. You can select this
option when you place your order. In most cases your order will ship within 24
hours of order placement. We will call to provide you with a FEDEX tracking
number if applicable.
Q. Can I order with my own FedEx number?
A. Yes, please enter your FedEx number in the
“Message or Comments” space provided on the Shipping Information page.
Q. Can you take my credit card number over the phone to complete my order?
A. We would prefer that our customers complete their
order through the BuyMe buttons. Our credit card processing uses Secure Socket
Layer (SSL) which is a secure web protocol that uses 128 bit or higher
encryption technology to keep our customer's information completely safe through
the entire ordering process. In addition our credit card processing has
fraud-profiling safeguards, which uses an Address Verification Service to ensure
security.
Q. I am having a problem ordering with my credit card?
A. Since our credit card processing uses an Address
Verification Service please ensure that you are using the correct billing
address for your credit card and also the correct phone number. In some cases if
you order unsuccessfully three times our credit card system will reject (block)
that credit card for 24 hours. If this occurs you will not be able to order for
24 hours unless you use a different credit card. This is not meant to be hassle
but is for the protection of all our customers.
Q. Do you offer any High Definition collections?
A. We will be soon offering High Definition titles
through our High Definition site
FootagehouseHD.
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